Buy back conditions

Follow our measuring instructions carefully, refer to our size chart and being careful to order the correct size and color should reduce the need for returning merchandise.

Please examine your order when it arrives and make sure all the correct items are in the box. Email us if you notice the packing slip or items are not what you ordered.

Do not open and try on items unless they are the right size and color and you intend to keep them. Email us before you send back your items.


If the sexy clothes are not appropriate, you have the right to send it back within 8 working days in accordance with the regulation effective in the EU. There is a possibility for the exchange only if the goods are intact and unused. Certain items can only be returned or exchanged if they are in their original, sealed packaging with all tags attached: Thongs, panties, teddies, bikini bottoms, full swimsuits, and outfits with matching panties.

Shipping costs are non- refundable unless you received a damaged item or if there was an error in processing your order.

Rouge-Fashion distributes high-quality products. We provide a guarantee of exchange for our distributed products for 8 days from the receipt of the goods.


In case of placement of an order please check your size exactly in accordance with the given chart of sizes. The exchange is possible only if the goods are intact and still unused.

If you want to return merchandise, you must send us an email within 3 days of receiving your order so that we can respond with a return authorization code and the return address. After 3 days you will only be eligible for a store credit or exchange.

Your email should include:
1) Your last name
2) The date of your order
3) The order number (top right of your invoice)
4) Whether you want to return or exchange and why.


When you return the items to us please include a copy of the receipt and use a shipping method with a tracking number such as Fedex or others. If your item gets lost in the mail, you won't get your refund/exchange/credit!


A claim for warranty may be enforced by presenting the invoice within 3 months from the purchase. Rouge-Fashion provides repairs or exchange in case of acceptance of the claim for warranty.


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